When gaming shifts from entertainment to a burden, reaching out for help is a sign of strength. New Luck is always by your side — in good times and when it matters most.
New Luck- Gaming isn't just about the thrill of winning — it should be a healthy, enjoyable pastime. Responsible Gaming means maintaining full control over your time, money, and emotions while you play.
Online gaming is growing fast in Bangladesh — but a lack of reliable information and awareness can put some players at risk. New Luck We have believed from the very beginning that entertainment should never come at the cost of harm. That is why responsible gaming is not just a policy for us — it is the core philosophy of our brand.
Gaming problems can affect anyone — regardless of age, income, or background. It is not a sign of weakness. Recognizing the problem and seeking help is an act of real courage. New Luck- we are committed to ensuring every member enjoys gaming in a healthy and fulfilling way.
On this page, we'll walk you through: what healthy gaming looks like, how to recognize warning signs, New Luck- which tools are available to help you, and who to contact when you need support.
Remember: Gaming is for entertainment only — not a source of income or a solution to financial problems. If you ever feel gaming is having a negative impact on your life, contact us right away.
Use our tools to keep your gaming experience healthy and in control
Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately; increasing it takes effect after 24 hours.
Set a daily limit on how long you play. Once the time is up, the system will automatically end your session and send you a reminder.
Set your own loss limit so play stops once you've reached a certain amount. This protects you from overspending in the heat of the moment.
Take a temporary gaming break lasting anywhere from 24 hours to 30 days. During this period, no gaming or deposits will be permitted.
Close your account for anywhere from 6 months to permanently. During this time, you will also receive no promotional communications from New Luck.
A strict age verification process ensures no one under 18 can use New Luck. Parental control tools are also available.
If you or someone close to you shows one or more of the signs below, seek help immediately. There is nothing to be ashamed of — recognising the problem is a sign of strength.
If you recognize 2 or more of the signs above, contact the New Luck support team today or activate Self-Exclusion.
Responsible Gaming doesn't mean you can't play. If the following habits apply to you, you're on the right track:
Before every gaming session, ask yourself: "Am I playing for fun, or to chase my losses?" That one question can help you avoid a great deal of trouble.
Read through the questions below and answer them honestly. This self-assessment will help you become more aware of your own gaming habits.
Have you ever spent more than your set budget on gaming and regretted it afterward?
Have you ever lied to family or friends about how much time or money you spend gaming?
After a loss, do you chase it by placing bigger bets to try to win back your money?
When you think about stopping, do you feel restless or anxious?
Has gaming ever caused you to neglect work, family, or important responsibilities?
Do you turn to gaming to cope with stress, loneliness, or depression?
Do you feel like you're losing control over how much or how long you play?
If more than 2 of these questions have a "Yes" answer, please speak with our support team. Your identity will be kept completely confidential.
Members on New Luck can set the following limits themselves:
Lowering a limit takes effect immediately. Increasing a limit comes with a 24-hour reflection period.
Reaching out for help can feel difficult, but every step you take brings you closer to a healthier life
Admitting there is a problem is the hardest and most important step. Set shame aside and assess your situation honestly.
Log in to New Luck to activate a Cooling-Off period or Self-Exclusion. Use this time to rest, recharge, and explore other activities beyond gaming.
Let a family member or close friend know what you are going through. Recovering with the support of loved ones is far more effective than facing it alone.
Our trained support team will listen to your situation, protect your privacy, and help you make use of our Responsible Gaming tools.
Gaming addiction is a mental health issue. Seeking help from a psychiatrist or counselor is not a sign of weakness — it takes real courage.
If gaming has led to financial difficulties, consider speaking with a financial advisor. Create a budget and work steadily toward getting back on track.
Our support team is always ready — your privacy is fully protected
Chat with our trained support team via 24/7 live chat on the website and app. Get an immediate response.
Email us at [email protected]. All Responsible Gaming inquiries will receive a detailed response within 48 hours.
Log in and go to Account Settings. All responsible gaming tools — limit setting, cooling-off, and self-exclusion — are available there directly.
Open the New Luck app and go directly to the 'Responsible Gaming' section. All tools are accessible from the app at any time.
Here you will find answers to the questions our members ask most often.
Struggling with gaming doesn't make you a bad person. Seeking help is the smart move. New Luck is always here for you.
See More FAQsNew Luck This is more than just a place to play — it is a responsible community. Your well-being and enjoyment matter most to us.