Data Protection Commitment

New Luck Privacy Policy — Your Data, Your Rights

New Luck believes your personal information is your asset. In this policy, we clearly explain how your data is collected, used, and kept secure.

Last Updated: January 2026 128-bit SSL Secured
Information Kept Strictly Confidential
Never Sold to Third Parties
In Your Control
International Standards

How does New Luck protect your privacy?

A quick overview of the key pillars of our data protection

End-to-End Encryption

Every transaction and piece of personal data you share is secured with 128-bit SSL encryption, making it completely impossible for hackers or third parties to access.

Never Sold to Third Parties

New Luck will never sell or rent your name, phone number, email address, or payment details to advertisers or any third party. This is our absolute commitment.

In Your Control

You may request to view, correct, or delete your stored data at any time. Your data belongs to you.

Secure Server Infrastructure

New Luck servers are hosted in internationally certified data centers with 24/7 security monitoring, firewalls, and active DDoS protection.

Cookie Management

We use only necessary cookies. You can manage cookies at any time through your browser settings. Tracking cookies are never used without your consent.

Data Retention Policy

Data is never held longer than necessary. All personal information is permanently deleted 90 days after account closure, provided there are no outstanding legal obligations.

Policy Index
Introduction Information Collection Use of Information Information Sharing Data Security Cookie Policy Your Rights Minor Data Retention Policy Updates Contact

1Introduction — Why This Policy Matters

New Luck (newluck.pro) places your privacy above all else. This Privacy Policy is designed to give you a clear understanding of what information we collect, why we collect it, how it is stored, and what rights you have.

New LuckBy creating an account with us, you confirm that you have read and agreed to this Privacy Policy. We handle all data in accordance with international data protection standards.

This policy applies only to newluck.pro and its official mobile app. For the privacy policies of third-party sites or apps, please refer to their respective policies.

We believe data protection is not merely a legal obligation — it is our ethical responsibility to you. New Luck While you dream of winning millions using our platform, you can rest assured that your personal information is completely safe with us.

2What Information We Collect

New Luck Only the information strictly necessary for service delivery, security, and legal compliance is collected. We never gather excessive or unnecessary data.

Type of Information Example Reason for Collection
Identity Information Full name, date of birth, national ID number Identity Verification & Age Confirmation
Contact Information Mobile number, email address Account verification, support, and notifications
Financial Information Mobile banking number, transaction records Deposit & Withdrawal Processing
Usage Data IP address, browser type, and login time Security Monitoring & Fraud Prevention
Gaming History Bet amounts, win/loss records Responsible Gaming & Legal Reporting
Device Information Device model, operating system App compatibility and technical support

Other than the information mentioned above New Luck No other personal information is collected. We do not collect your social media data, location, or family details.

3Use of Collected Information

New Luck Collected information is used for the following purposes:

  • Account management: Verifying registration, securing login, and managing account settings.
  • Payment Processing: Handling deposits, processing withdrawals, and maintaining financial records.
  • Customer Support: Dispute resolution, technical support, and general inquiries.
  • Security & Fraud Prevention: Detection and prevention of suspicious activity.
  • Legal obligations: Mandatory reporting to regulatory authorities.
  • Platform Improvement: Analyzing user experience and improving our services.
  • Contact: Important updates, security alerts, and account-related messages.

Your information is never shared with third parties for marketing or advertising purposes. Promotional messages sent by New Luck itself are based solely on your consent and can be unsubscribed at any time.

4Information Sharing — When & With Whom

New Luck Your information is not ordinarily shared with any third parties. However, limited sharing may occur in the following circumstances:

  • Payment Provider: Limited information required to process payments via bKash, Nagad, and similar providers.
  • Identity Verification Provider: With authorized agencies for KYC verification purposes.
  • Law enforcement agencies: By court order or valid legal directive.
  • Regulatory Authority: Mandatory reporting as required by license conditions.
  • Technology Partner: For server operation purposes only — they are not permitted to use your data independently.

Only the minimum necessary information is ever shared, and all partners are contractually bound to keep your data confidential.

5Data Security Measures

New Luck We follow the highest industry standards to protect your data. Our security framework includes:

  • 128-bit SSL/TLS Encryption: All communications are encrypted.
  • Database Encryption: Stored data is kept in encrypted form.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Regular Security Audits: Annual audits conducted by independent cybersecurity experts.
  • Firewall & DDoS Protection: Servers are secured at all times.
  • Staff training: All staff receive regular training on data protection.

Please note — no organization can guarantee 100% security on the internet. Always keep your password strong and never share it with anyone.

7Your Data Rights

New LuckAs an account holder, you have the following rights:

Right to Access Information
You may request to see what information New Luck holds about you. We typically respond within 30 business days.
Right to Rectification
If any of your stored information is incorrect, please request a correction and we will update it as soon as possible.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it. Data is automatically deleted 90 days after account closure.
Right to Data Portability
You may request a download of your gaming history and account information.
Right to Restrict Processing
You may request that the use of your information be restricted to specific purposes.

To exercise any of these rights, please contact our support team. We will process your request after verifying your identity.

8Protection of Minors' Data

New Luck Registration is strictly prohibited for anyone under 18 years of age. We do not intentionally collect any data from minors.

If we discover that a minor has opened an account, it will be closed immediately and all associated data will be permanently deleted.

If a parent or guardian suspects their child is using New Luck, please notify our support team immediately. We will take swift action.

9Data Retention Period

New Luck Your information is never retained longer than necessary. Our data retention policy:

  • Active Account: For as long as your account remains active.
  • Closed Accounts: All personal data is deleted 90 days after account closure.
  • Financial records: May be retained for up to 5 years due to legal obligations.
  • Log Files: Retained for a maximum of 1 year, then automatically deleted.
  • Support Conversations: Deleted 6 months after resolution.

10Privacy Policy Updates

New Luck This privacy policy may be updated as needed. In the event of changes:

  • You will be notified via email or in-app notification before any significant changes take effect.
  • The date of the latest update is always displayed at the top of the page.
  • New policies take effect 7 days after publication.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend reviewing this page periodically to stay up to date with our latest policy.

11Privacy-Related Contact

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact our data protection team:

We are legally obligated to respond to data-related requests. Once your identity is verified, a full response will be provided within 30 business days.

Related Policies

Check out our other policies and information pages as well

📋
Terms & Conditions

Read the complete terms and conditions for using New Luck.
🛡️
Responsible Gaming

Learn about responsible gaming habits and available support resources.
❓
FAQ

Frequently asked questions on privacy and all other topics.
🔐

Safe, Reliable — Join New Luck Today

Game with complete peace of mind, knowing your privacy is protected. New Luck — where trust meets entertainment.

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